On the website, the chat window may get blocked and you may not be able to see our chat window at all, if ghostery or the ABP (adblock) is running in the browser.
It becomes visible once these are unblocked on disabling ghostery and ABP(adblock) for this web page.
You can also connect with our LiveChat support team by following the below Steps:
1) On TrueData website Home Page, hover (move) your mouse on "Support" option
2) Then click on "Chat Now" option - Voila!